tag:blogger.com,1999:blog-5350709740236007925.post9218612468576542089..comments2024-03-11T15:09:28.888-07:00Comments on Vindaloo Queen's Bargain Cuisine: Chocolate Tree, Morningside, EdinburghUnknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5350709740236007925.post-84840901620250494952012-01-13T08:48:12.617-08:002012-01-13T08:48:12.617-08:00Hi Ali, thanks for apologising for my shoddy treat...Hi Ali, thanks for apologising for my shoddy treatment in your establishment. <br />We need more bosses like you, who take pride in their business and take action against shoddy staff- staff are part of the product after all! The Chocolate Tree is a wonderful place full of tempting treats and it's a shame that it can only take one rude 'bit of a kid' to let the place down. As you have contacted me and approached my negative feedback in such a positive manner, I will definitely return to the CT and melt away in a whirlwind of chocolate passion!<br /><br />But as I previously mentioned, this rudeness of waiting staff seems to be a plague on Morningside- let's help combat it! Even S.Luca's is getting a bit snotty which is kind of rich having minimum wage kids looking down on...shall we say 'comfortable' people?MissTerioushttps://www.blogger.com/profile/03437082970408322777noreply@blogger.comtag:blogger.com,1999:blog-5350709740236007925.post-71604712834121226982010-09-15T04:14:59.996-07:002010-09-15T04:14:59.996-07:00Thankyou for your review & feedback. As owners...Thankyou for your review & feedback. As owners of The Chocolate Tree we take customer service seriously, and are truly disheartened to find you have been given a poor service in our establishment. We provide our staff with training and a handbook that covers providing a welcoming, positive atmosphere for our customers, we expect them not to do this in a superficial manner, but to really try and keep an optimistic view on life and community. I am glad to say we have many good laughs & good times at The Chocolate Tree with our customers on a daily basis, it is unfortunate that your experience was not one of these. Please accept our sincere apology for the treatment you were given. I have printed your blog so the staff can read it over and see the consequence of such a simple mistake as to not welcome a customer into the building. Could you please let me know which day you came in? so I can be sure to bring this to the attention of the correct member of staff, who will be given a caution (it takes 3 of these before you can legally fire someone).<br />I can assure you that everybody working with us is typically of a good natured personality & standard in personal hygiene, and she will no doubt be quite shamed by your comments. <br /><br />I'm relieved you enjoyed the hot chocolate!<br />Kind Regards<br />AliAlihttp://www.the-chocolate-tree.co.uknoreply@blogger.com